This might help others that are having trouble with tracking Santa on Google Earth. I know it helped us!

E-mail for Norad:

Hi Cathy,

Thank you for your email. Below are some instructions on using Google Earth. You can also track Santa on the 2D map on the website at www.noradsanta.org. You can click on the map for a more interactive experience including seeing videos from our Santa Cams and clicking “learn more” to learn more the locations that Santa visits. You are also welcome to call us toll-free at 1 (877) Hi NORAD or 1 (877) 446-6723. Happy Holidays!

Installing Santa Tracker file.
1.) Click the download Santa Tracker link at www.noradsanta.org. A file download box will appear. Click ‘Open’ in Internet Explorer or ‘Open with Google Earth” and click “Ok’ in Firefox.
2.) The file will open in Google Earth. You should see Santa and his reindeer. Santa will pull you to the next location.
3.) Clicking on the present box gives you the option to learn more about that location on Google.com.

Installing Google Earth.
If you are having trouble installing Google Earth, please visit the help center at http://earth.google.com/support/bin/answer.py?answer=45607&topic=1135 .

Troubleshooting.
1.) Verify that the checkbox is checked next to Santa 2007 in the left hand panel of Google Earth under Places. If this file doesn’t appear, go back to www.noradsanta.org and download the Santa Tracker file.
2.) Verify that the only layer checked is Terrain. All others should be unchecked. Make sure the Weather layer is unchecked.
3.) Still not working? Go to Help, then About Google Earth. Make sure the version starts with Google Earth 4.2. If the version does not start with 4.2 please download Google Earth from www.noradsanta.org.
4.) Still not working? Download the Santa Tracker file to your desktop. Then open it with Google Earth. As a last resort, try restarting your computer.

Happy Holidays!

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